How to submit a complaint

Send a message to odkryjwrozbe@gmail.com with the subject “Complaint — order number.” Provide the order number and date, describe the problem, and indicate the desired resolution. Do not send card details or account passwords.

Response time

We will respond to the complaint no later than within 14 days. If additional information is needed to process the submission, we will ask for it to be provided.

Possible solutions

Depending on the problem, it is possible to provide the answer again, correct a technical error, perform the service again, lower the price, or refund the payment if it results from applicable regulations or an acknowledged complaint.

The mere fact that a Tarot interpretation does not meet expectations regarding the future does not automatically mean a defect in the service — the service does not guarantee specific events. Complaints, however, concern, among other things, technical errors, non-delivery, inconsistency of the scope with the offer, or other cases provided by law.

Withdrawal from the contract

As a rule, the consumer has the statutory right to withdraw from a distance contract, with exceptions provided by law. Before payment, the user separately requests immediate commencement of fulfillment and acknowledges the consequences of full performance of the service for the right of withdrawal.

You can use a ready-made template: Withdrawal form.

Refund of payment

An acknowledged refund is executed using the same method with which the order was paid unless, without additional costs, another method is agreed upon. The accounting time depends on the bank and payment operator.